Make an appointment to talk to the REGISTRAR at UW. Explain to him/her your situation. They can override policy and provide the grade documentation that you need.
Call the school--they can hold back the transcript if you have ANYTHING that's not paid--from student loans to a library fine.
If the grade is not on it, then they are NOT giving out official transcripts.
I think the college is within their rights here. This sounds like it was a remedial class, to make up for poor scores in high school math, or on the math portion of your SAT or ACT tests. How well did you do in math classes in high school? What was the math score on your SAT or ACT tests? If you had done better in high school, you would not have had to take this.
It's a remedial, non-credit course; there is no grade. They can't give it a grade because there is no grade to assign to it. It's one of those "you were there" classes. At best, it's a P
What you need to provide the new school is the catalog description of the course. That should be sufficient.
You could ask the registrars office at the U to create a grade called NC (no credit) for this sort of thing to ease transfers - they aren't required to do so but may be willing. They could also just assign it a P since it's no credit.
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