Answers:
Get to know how your writing will be read, and who's going to read it.
I used to be a technology trainer and had to write user manuals for software that my company developed. Nobody ever read them because they were books. Everybody looks for a help file in the program now, but my company thought books were the way to go. Lot's of wasted time and money.
Here's a site that may be useful:
http://www.free-ed.net/free-ed/misctech/...
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