What is the scope of Total Quality Management in govt. service?

Question:What is the scope of Total Quality Management in govt. service like university or other institute.

Answers:
Oh I get it..."Total Quality Management in govt"
Is a misnomer right?

Sorry I don't know the answer I just couldn't help but add the snide remark
TQM is presently introduced in Workshops/Factories.Reg.Govt Service,where all mgt fails in front of politician,TQM will never be successful.

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