because without it no guests will be happy, imagine no one changes your sheets, cleans your room, housekeeping really keeps the house clean and tidy not just for the customers but also for the people who work .
Generally the housekeeping department is the backbone of a hotel because, as a hotel owner or operator, you are selling two things:
In order to provide sleep, Vacant, Clean, and Inspected Rooms are needed. The hotel can have the nicest pool, the friendliest staff, and great food, but if there are no clean rooms to sell, no money is to be made. The cleaning staff of a hotel will usually clean between 12-16 rooms per day.
The memories part is simply what can separate a four star property from a five star property. It can be as simple as what is called anticipatory service.actually anticipating the need of a guest before it can be expressed. Ritz Carlton calls their work Ladies and Gentlemen serving Ladies and Gentlemen. That means they treat their employees and their guests the same way, with dignity and respect. Also, the use of a guest's name is important, too. In the same way that a bellman at a three star hotel might do his/her job and transport luggage, a bellman at a five star property is trained to read the luggage tag before they pick up the bag, and address the guest by their name.
Once a clean room is provided, the sleep part is up to the guest. The memories part is from the staff, with the realization that a small amount of effort from a staff member can make a big difference in the quality of the memory of that guest's stay, causing them to want to return to the property again and again.
It is a very important item as far as running the Hotel.
The department must keep every thing clean, and prepare the rooms for renting on time in orderly fashion.
No rooms no revenue.
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