First look at her job description. Is is understandable and complete? Does is fit in with the companies mission statement? Create a list of her duties. How is she supposed to do those jobs, what are the quality standards you expect her to maintain. Make sure you include the customer service standards in regards to being the vanguard for the company. How is she or he to dress and what level of social interaction and courtesy do you expect? What is the work station supposed to look like? Include hours, emergency procedures, absences etc. Also include when she or he may be evaluated for performance and what exact things will be looked for.