Question:how important is the communication skills? What is your biggest challenge in customer service, What trends are you seeing in customer service today? What advice would you give someone in customer service? Does your organization observe National Customer service week in October?
Answers:
1) 24 years
2) Mainly internal office co-workers
3) There are 500 people in my office. I also service 54 branches in Eastern Canada
4) Communications are key..To be able to complete even the simplest request, you must communicate what is needed/wanted.
5) Keeping a sunny disposition and trying to remember the part about communication
6) Unfortunately, a lack of concern for the client
7) Always try to see the situation from the point of view of the customer...then try to help them resolve the situation.
8) No.
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